›How much does Permit Junkie cost?
Permit Junkie uses a hybrid pricing model. Most users start free with limited AI requests, then either pay per use with Permit Credits (Carfax-style, no subscription), bundle credits at a discount, or upgrade to an unlimited monthly subscription. Teams and enterprises can purchase seat-based plans similar to ChatGPT Teams.
›Is there a free plan?
Yes. Every account includes a free tier with limited AI requests, sample document scans, and read-only access to the Compliance Engine. You can run a full Restaurant Opening or homeowner project end-to-end on the free tier before deciding whether to upgrade.
›What is a Permit Credit?
Permit Credits are the unit of measurement for AI work in Permit Junkie. One credit roughly equals one document scan, one compliance analysis, or one Vizar conversation. Bundles start at $20 for 25 credits with volume discounts up to 40% off.
›Do credits expire?
Pay-per-use credits never expire. Bundled credits expire 12 months after purchase. Subscription credits reset monthly and do not roll over.
›What's included in the monthly subscription?
The Pro subscription ($29/month) includes unlimited Vizar conversations, unlimited document scans, the full Permit Intelligence Engine, priority support, and one free Permit Filing Concierge submission per quarter.
›How does the Permit Filing Concierge fee work?
Concierge submissions are billed separately from credits. The flat fee covers final AI review, expert case assignment, e-filing with your jurisdiction, and submission tracking. Pricing varies by permit complexity and is shown before you confirm.
›Do you charge commission on Marketplace bookings?
Yes. Permit Junkie takes a configurable platform fee (default 10%) on successful Marketplace bookings between you and a licensed professional. Vendors see the fee transparently before accepting a lead.
›Can I cancel anytime?
Yes. Subscriptions cancel at the end of the current billing period — no proration, no penalty. Pay-per-use credits remain yours forever. We never charge cancellation fees.
›Do you offer refunds?
Yes. Unused credits are refundable within 30 days of purchase. Concierge fees are refundable until your case is assigned to an expert. Subscriptions are refundable on a pro-rated basis within 14 days of renewal.
›Is there a discount for nonprofits or municipalities?
Yes. Verified 501(c)(3) nonprofits receive 30% off all subscription tiers. Municipalities and government agencies have a dedicated pricing program — contact sales for a quote.
›What payment methods do you accept?
All major credit cards via Stripe, ACH bank transfer for annual enterprise plans, and purchase orders for verified municipalities. We do not store card numbers — Stripe is PCI DSS Level 1 certified.
›Will my AI usage costs be transparent?
Yes. Every Vizar conversation, document scan, and Concierge action shows the credit cost before you confirm. The Permit Wallet dashboard breaks down spend by project, agent, and time period in real time.